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Track Your Order
You can use this form with your email address and order code when you are unable to receive SMS on your phone. We recommend keeping your phone number and email address in your order details up to date. This way, you will be informed from the time your product is shipped until it reaches you.
Frequently Asked Questions
1. How do I track my order?
Make sure your phone number and email address are correct in the account you provided for the purchase. This way, when the products you purchased are shipped, you can track your products interactively.
2. What if I forgot my phone number used for the purchase?
If you’ve forgotten the phone number used during purchase, you can still track your order. Use the form below for tracking your package . Enter your Order ID and the email address you used to place the order, and you will receive the tracking information.
3. When will I start receiving the notification SMS?
When you make a purchase, your order is moved to the packaging stage. After the packaging stage, it is shipped. When your product is shipped, tracking information is sent to your registered mobile phone (if available) or email associated with the account you used for the purchase.
4. What is the estimated shipping time for my order?
Typically, orders are shipped within 1-3 business days from the date of purchase. However, please note that shipping times may vary due to unexpected occurrences or high demand. We strive to get your order to you as soon as possible, and our team is working diligently to meet these shipping estimates. You can track your order using the provided tracking information for the most up-to-date status on your shipment.
*You can always connect with our Live Support Assistant to communicate with our teams, obtain more detailed information, and resolve any issues you may be experiencing.
