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FREE SHIPPING ON ALL ORDERS $50+
Shipping and Return Policy
Shipping and Returns Policy
This Agreement was last modified on 14 October 2023.
We hope you are completely satisfied with your purchase. If, however, you need to return an item, we will gladly accept merchandise in its original, sealed and unused condition, within 14 days of the receipt of your order. To return an item, please email us. Include your name, order number, reason for return, and the style number and size of the item being returned. You will promptly receive a reply with a return authorization email. We will be unable to accept returns without an authorization email.
We are not responsible for packages lost during return shipment, so we recommend you choose a carrier with tracking service. Your refund will take 30 business days once your item has been processed. If you have any questions, please email us at: [email protected]
Procedure to return damaged product, shipped by Freight Carrier, must be authorized by a Customer Service. If necessary, the Customer Service representative will give special packaging instructions. Please note that letter-style paper envelopes are not sturdy enough to send small parts and may be damaged and lost. Returns of items purchased should be in a bubble mailer or a box.
Incomplete, unauthorized returns, postage due will be refused and will be returned to you. All returns are subject to a 20% restocking fee. Shipping fees will not be credited unless we are at fault. If product is found defective, reimbursement for shipping charges will be issued in the form of a credit. All freight returned shall be by “ground” (only), no exceptions.
Products That Are Non-Returnable:
- Product that is more than 14 days after delivery.
- Product not purchased from Deltastuff LLC
- Free Goods and merchandise sold on a non-returnable basis or marked as non-returnable.
- Product denied by Customs- domestic or international.
- Credit will not be issued for products damaged by fire, smoke, heat, improper handling, storage shipping, or product with broken seals, opened, soiled, disfigured, or consumed.
Return Shipping:
- Prepaid by customer, unless shipped in error by Deltastuff LLC We will refuse returned product shipped “collect.”
- We will not credit tracking charges or additional shipping charges.
Credit for Product:
- Based on applicability, it is Deltastuff LLC’s decision to issue credit for product returned.
- Product purchased on a non-direct basis cannot be returned to Deltastuff LLC and will not be issued credit.
- Product purchased direct from Deltastuff LLC will receive a credit within 30 days after the return when RMA is received.
- No cash payouts for returns will be made; store credit only.
- Unopened and unused product is subject to a 20% Restocking Fee.
- Unopened and unused product will not be issued credit for freight costs.
- Defective product will be issued credit for shipping charges.
PACKAGE REQUIREMENTS FOR FREE PRIORITY SHIPPING ON RETAIL RESELLER ORDERS:
– Free Priority shipping eligibility requires a minimum purchase of $50 at checkout. If you need expedited shipping, you have the option to upgrade to UPS Priority Express for an additional fee (UPS Priority option may not be available based on your current state.
Minimum Order Requirement:
– We ask for a minimum order of $50 or more to retain discount pricing for our retailer customers.
Regional Restrictions:
– We are unable to ship Delta 8 products to Kentucky at this time.
– We are unable to ship Vape Related products at this time to the following states: KY, NV, OR, UT, and WA. This includes Cartridges, Disposables, and any vape device hardware (i.e. Lookah products).
Vape & Cartridge Related Products:
Starting March 26th, 2021, in compliance with the PACT Act, all Electronic Nicotine Delivery System (E.N.D.S) products (vapable goods) such as batteries, atomizers, disposables, cartridges, e-liquid, kits, and replacement parts must be shipped out United States Postal Service (USPS) Priority 1-7 days (even if UPS Ground is selected at checkout.) The rest of your order (non-E.N.D.S. products) may be shipped United Parcel Service (UPS Ground) 2-5 days.
Free Priority Shipping Details:
– Shipping may take 1-5 business days depending on your location.
– Orders are fulfilled same day if received and completed (paid for) before 3:00pm CST Monday-Friday. Backordered items may be split off and shipped separately on a later date when the product becomes available. Backorder shipping fees are covered by Deltastuff.
RETURNS POLICY:
- We can not accept returns from Cake Disposables, Caviar by Cake, Cupcake by Cake, or Cake Cartridges after 5 days from the delivered date.
- We do not accept any returns on consumables, such as oils, flower, gummies, lollipops, or Pot Rocks.
- Other items can be returned new and unopened within 14 days from delivery for a full refund.
- You must return items in new or unused condition with all original materials included in the shipment. That include modifications to packaging or stickers placed over existing packaging voids this return. We inspect all returned items and award a partial refund for opened or used products.
- If you would like us to provide prepaid shipping for your return, we will deduct the shipping cost from your refund. If you ship the item through your preferred service, you must provide a tracking number.
- We must receive your returned items at our processing facility within 14 days from original order date. For fulfillment errors and/or defects, you will be provided with a prepaid return shipping label.
- If you used our free shipping services, the cost of shipping your order will be deducted from your refund if the return reason is not related to fulfillment errors and/or defects.
DAMAGED PACKAGES:
All packages sent out are sent out with limited insurance for the items contents based on the carrier. If your package is damaged or stolen please notify Deltastuff as a courtesy, and please file a claim with that carrier that the package was damaged. We cannot file a claim in your behalf, because we are not the final destination for the package(s), therefore the claim must be filed by the customer. Our shipping department has been thoroughly trained in packaging all items we carry, however once the package has shipped and has left our facility we are unable to file a claim. However if you would like to insure your packages we are able to do that with an extra fee covering that cost, please contact your rep for assistance.
REFUND REQUESTS:
To submit a “Refund” or report “Undelivered Package” request please follow this link to see our Refund Policy
