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Support FAQs
Common questions about shipping, refunds, and wholesale.
Normally, the delivery time is within 1-5 days. For orders placed on special days and weekends, the shipping process takes place on the following Monday.
The details related to your order invoice and delivery information are sent to you based on the information you provided when placing your order. When your order is shipped, information about the tracking code is automatically sent to you via email.
Yes. When you place your order, your invoice and order number are automatically sent to the email address you used in the order details. If you cannot access this information, please contact us.
Yes, you can create a return request. Please select "Return/Refund" in the contact form above or review our full Return Policy page for specific conditions.
Wholesale account purchases contain multiple shipping options tailored to bulk orders. Please see the options in the “Checkout” section to select your desired shipping method.
Accepted Payments
Credit/Debit: Visa, MasterCard, Amex, Discover. (Info not saved on file).
Gift Cards: Must be issued in US. Valid for merchandise only.
International: Accepted. Listed in USD. Not responsible for FX fees.
Note: Payments cannot be split between multiple cards.
